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The barenaked truth about strategy documents

1/3/2021

 
Here are some objectives I randomly plucked out of three current government strategic plans. You know the type of document: the one that sits on the organisation’s website to demonstrate that they’re on the ball and forward thinking. It'll be apparent that it’s a strategy document because it will have the words ‘strategic plan’ in the title.
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Zeke never did take too kindly to bad strategy documents.

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An unfriendly reminder

7/10/2019

 
Alarm clock
This is a friendly reminder to show, don't tell.

In fact, let's start with 'friendly reminder', as in 'this is a friendly reminder that your payment is overdue'. By using the adjective 'friendly' we're giving an impression that an unfriendly reminder is just around the corner, perhaps in the form of a bunch of guys who'll hold you down and piss up your nostrils until you pay up.

I couldn't function without a reminder notification on my calendar. Five minutes until a meeting, BING! Perfect. Being reminded is normal and I'd go so far as to say that these days people expect to be reminded to do most things. It's what the little robots in our pocket are for. A reminder just means, 'That thing you said you'd do a while back? Do it now.'

The people who write these friendly reminder emails could, instead, simply say, 'Hi there. We've noticed your account is overdue. Would you mind attending to that for us?'

This is a reminder that's friendly.

We're all getting dumber and the media is to blame.

5/2/2017

 
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False metrics are everywhere in our media. There’s a TV commercial from QBE insurance that asks,

“What's the chance of this young woman getting a great deal on car insurance? Maybe five per cent? Ten per cent? Actually it’s one-hundred per cent, because we know she’s a safe driver.”

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The Vampire Bill

21/12/2016

 
The beloved bloodsucker from True Blood (beloved, at least, by my missus Jess) has nothing to do with this post, but it was Jess who gave the thought its life, so here's a picture of Bill.
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After fielding yet another annoying marketing call Jess observed that we should have a government bill that says, as is the case with vampires, telemarketers can only come into our home if we invite them.

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    Serious stories about communication
    told in a silly voice.

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    Bruce Ransley

    I dig a little deeper than most comms folk. From science at university, to a cold-and-wet career as a commercial diver, to working underground, and for the past 17 years as a communicator-at-large, I've had my fair share of weird experiences in all sorts of situations. It's given me a fair-to-middling grounding in all things explanatory.

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    This isn't my cat.
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